Solution delivered by our Consultants

Matrixx Solutions used three experienced consultants to assess the company’s existing business processes. Our team identified several improvements that could be made. These would result in: improved communications between technology, commercial and deployment teams; improved visibility of business and deployment risks; greater understanding of the readiness to deploy in the UK and Azerbaijan; and, improved weekly status reporting.

Our Consultants worked with the Client to select and introduce new tools, including a risk management tool and readiness tracker, across the technology, commercial and deployment teams.  

A key consideration was how best to deploy these new tools to ensure they would be thoroughly embedded across the organisation. Our team worked with the Client’s CEO and senior leaders to understand the organisational culture, and to understand how best to introduce the new toolset. During this time the team also identified what other tools needed to be retired and what changes needed to be made to existing working practices.  

The Matrixx Consultants developed a plan to introduce new ways of working and retire the old ways. They conducted training of senior leaders and their teams, and practically worked with them to change working practices and embed new habits and behaviours. The Client now has an arsenal of tools to help them assess the readiness to deploy their technology globally and to mitigate business and deployment risks. These were used effectively when they deployed their technology solution in the UK and Azerbaijan, and will be used on future global deployments.

Our Client also wanted support to improve their process of generating weekly status reports. Reports were routinely not being completed by teams, there were lots of inconsistencies in what was being reported, and the overall time to generate a consolidated report, from start to finish, was very slow.  

The Matrixx team worked with our Client to standardise reports, set up triggers to start the reporting cycle, and embed new habits into team members to complete the reports.  

The outcome was a great success: there was a reduction of 94% in the time taken to generate the reports and the quality of them significantly improved. We received positive comments back from the Client’s teams, as the weekly reports became accessible to everyone from across the company: “It’s actually useful to know what the other team has been working on!”, “I don’t need to hunt through my emails anymore to remember what we did”, “From a marketing perspective, I can take the information directly from the weekly report and generate relevant content for social media, rather than having to speak to each team leader”.

Business Outcomes

Testimonial

“I brought in Matrixx Solutions to help us test our readiness to “go live” with our technology solution in the UK. The Matrixx team identified ways that we could further improve our business practices: making risks and readiness to deploy visible to me and the executive team. What I liked was that they took time to listen to me and understand how we worked. They used this information to good effect: they successfully engaged our Senior Leaders and quickly embedded new ways of working into our core business practices. We immediately used the new tools and business practices on our UK technology deployment, and continued their use for our Azerbaijan deployment. We will continue to use them for future global deployments.

As a result of this work, and Matrixx team’s ability to rapidly integrate with my own teams, I extended our contract with them. Additional scopes of work they did included: providing specialist resources to our team (Finance specialist/ Marketing and Branding specialist/ Product Discovery specialist), providing facilitation and coaching to the Executive team, providing project management expertise to help keep our deployments progressing, and providing someone with deep understanding of the industry we are deploying our technology solution into, to work with our product development team.  

If you want a team who can engage your organisation and embed new ways of working, I’d definitely recommend Matrixx Solutions to you." _{Darren, Agentive CEO}

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