Operational Excellence programs are left to the workforce to implement. This “bottom-up” approach dies away, as they lack power and are often misaligned with strategic objectives.

There needs to be a shared approach. Leaders are accountable for overall delivery of business goals, allocation of scarce resources (people and money) and approving company standards, but it’s the workforce who know how to make the necessary changes to practically implement operational excellence. Our approach focusses on training and equipping leaders to successfully engage the workforce and embed and sustain operational excellence practices.

The Workforce is not trained and equipped to identify improvement opportunities, eliminate defects, optimise working practices and processes, and enable them to sustain these operational improvements.

The consultants we deploy are experienced at interacting and coaching in industrial settings. We equip operational leaders with the skills, tools and techniques to engage and train their teams. We also help them understand how to systematically embed new habits and behaviours, leading to improved performance.

There has been a failure to systematically change embedded habits and behaviours at all levels of the organisation.

We educate leaders how to change habits and behaviours and foster a culture of continuous improvement. Our consultants use their experience from previous deployments to help you avoid common pitfalls and make sustainable changes.

Leaders know that they need to make changes but don’t have the experience or bandwidth to do so. This is compounded if previous attempts to make operational excellence improvements have failed, or if there is real or perceived resistance to making improvements.

We take a listen first approach: listening and understanding what has been done, and then building on that. We tailor our programmes to your specific business circumstances, enabling you to systematically implement and sustain operational excellence practices throughout your workforce.

Misalignment between Executives, Operational leaders, and the workforce commonly manifests as senior leaders disempowering or discouraging the workforce, or alternatively the workforce solving problems that are not a priority to leaders.

We take a structured approach to improving operational excellence performance. We work with you to develop a programme that engages and aligns Executive Leaders, Operational Leaders and the Workforce. Regular feedback is provided, using a coaching style, to help people improve their interpersonal interactions.

There is often an implicit assumption that someone who’s good on the tools will make a good operational leader. However, if they haven’t been trained and equipped with the skills, tools and engagement techniques to work with their new front-line teams, then performance will suffer. More importantly the confidence of the newly appointed leader will suffer, and team performance will be impacted.

We use a train-the-trainer approach to train your Operational leaders and equip them to train their teams. This approach ensures that your leaders deeply understand the training materials and directly engage their teams on the content. Our Consultants provide supportive, encouraging coaching to help these newly appointed leaders achieve their full potential.